Communications with Board of Directors.
The Board of Directors provides a process for stockholders and other interested persons to send communications to the Board of Directors. You may communicate with the Board of Directors, individually or as a group, as follows:

By mail
The Board of Directors
Genworth Financial, Inc.
c/o Michael J. McCullough, Secretary
6620 West Broad Street
Building #1
Richmond, Virginia 23230

By phone
1.866.717.3594

By email
Directors@genworth.com

If you indicate in your communication that it is being made by a Genworth stockholder, the Secretary may require reasonable evidence of your stock ownership before transmitting your communication to the Board of Directors. See also the Code of Business Conduct & Ethics page of our website for a copy of the Genworth Code of Ethics, which includes information regarding our ombudsperson program. Communications to the ombudsperson include, but are not limited to, compliance with the law, Genworth policies or government contracting requirements.

Reporting of concerns to non-management directors or audit committee.
The audit committee and the non-management directors have established the following procedures for the receipt, retention and treatment of complaints received by the company regarding accounting, internal accounting controls or auditing matters. The audit committee and the non-management directors have also established the following procedures for the confidential, anonymous submission by employees of the company of concerns regarding questionable accounting or auditing matters. Such communications may be emailed, submitted in writing or reported by telephone to special addresses or a toll.free telephone number published on the company’s website. All such communications shall be promptly logged and reviewed by Genworth’s ombudsperson or corporate secretary, as applicable. The ombudsperson or corporate secretary may sort or summarize the communications as appropriate. Communications, which are commercial solicitations, customer complaints, incoherent or obscene, will not be forwarded to the non-management directors or audit committee.

All concerns will be reviewed and addressed by Genworth’s ombudsperson or corporate secretary, as applicable, utilizing the same procedures employed to address other concerns directed to the company. However, any concerns relating to accounting, internal accounting controls, auditing matters or officer conduct shall be sent immediately to the chair of the audit committee. The audit committee chair may direct that certain matters be presented to the full audit committee or the full board and also may direct special treatment, including but not limited to the retention of outside advisors or counsel, for any concern addressed to the audit committee.

Any director may at any time review the log and request copies of any correspondence received. The status of all concerns addressed to the non-management directors or the audit committee will be reported to the chair of the audit committee on a quarterly basis.

Corporate Ombudsperson
Garway Bright
804.662.2717

Anonymously
1.888.251.4332

By email
OmbudsOffice.Genworth@genworth.com

By mail
Genworth Ombudsperson
Genworth Financial, Inc.
6620 West Broad Street
Building #1
Richmond, VA 23230

Audit committee/non-management directors
Anonymously
1.866.717.3594

By email
Directors@genworth.com

By mail
Audit committee/non-management directors
Genworth Financial, Inc.
6620 West Broad Street
Building #1
Richmond, VA 2323